I don't have any answers. Neither am I aware of anyone else who has any answers.
I know lots of people who "think" they have "all" the answers, and that's the problem.
I suspect the trick is knowing which questions to ask, but I haven't figured it out yet!
I'd get myself one of these fancy iPhone thingies so I could tweet stuff on the move and keep up to date with the football scores .... But I'd need a 17" screen to read it!